Refunds & Returns 

We can only accept the return of items if they are faulty or were supplied in error. Please also be aware that you shall be responsible for any return delivery charges and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Fintess-Wholesale.  We can only refund delivery charges if they are faulty or were supplied in error.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you must inform a member of Fitness-Wholesale. within 48 hours.

Faulty Goods: You have the right to return any faulty goods within 7 days. Our Quality Inspection Department will inspect the product and if they deem it to be defective then you will be entitled to a full credit. However if they deem it to be non-defective you will not receive a credit nor a refund for the delivery charges. You may also be asked to provide photographic evidence and/or customer complaint details. 

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team on 01530 810870 immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability.